AP Connect FAQ’s
- What is AP Connect?
- AP Connect is a lead response and nurturing service. We take responsibility for initial and ongoing contact with new internet leads on behalf of American Pacific Mortgage Loan Officers and their Agent partners.
- AP Connect is a lead response and nurturing service. We take responsibility for initial and ongoing contact with new internet leads on behalf of American Pacific Mortgage Loan Officers and their Agent partners.
- Where are the Virtual Assistants (VA’s) located?
- AP Connect and all positions are physically located in CA.
- AP Connect and all positions are physically located in CA.
- Does AP Connect call my internet leads with a local phone number?
- Our system mirrors the consumer’s area code.
- Our system mirrors the consumer’s area code.
- What are some the benefits of enrolling with AP Connect?
- Strengthens current co-branding relationships
- Creates new co-branding relationships
- Increased internet lead conversion rates
- Buys back time to focus on closing
- How can I be assured the VA is friendly and representing the Loan Officer and Realtor Partner well?
- AP Connect VA’s follow the highest level of training that complies with APMC standards.
- AP Connect VA’s follow the highest level of training that complies with APMC standards.
- Can AP Connect customize the scripts per the Loan Officer or Real Estate Partners preferences?
- All scripts and processes have been vetted by APMC Legal and Compliance teams. However some flexibility is reserved for positioning for Loan Officers or Real Estate Partners.
- All scripts and processes have been vetted by APMC Legal and Compliance teams. However some flexibility is reserved for positioning for Loan Officers or Real Estate Partners.
- What are your hours of operation?
- 7 days per week.
- 7 days per week.
- What is AP Contact’s strategy for contacting and nurturing my Internet Leads?
- Facilitate initial contact and manage 18 month contact cycle.
- Facilitate initial contact and manage 18 month contact cycle.
- How can I be assured that AP Connect will make 1 st contact with my leads within 5 minutes?
- An Email notification from AP Connect will alert the Loan Officer and Realtor Partner when 1st contact attempt has been made.
- An Email notification from AP Connect will alert the Loan Officer and Realtor Partner when 1st contact attempt has been made.
- Can I use any internet lead source with AP Connect?
- +20 different lead vendors.
- Check availability for new lead sources.
- What does a good conversion rate look like?
- AP Connect closely measures key metrics like speed to contact attempt, lead to contact, contact to transfer, and will be provided upon request.
- AP Connect closely measures key metrics like speed to contact attempt, lead to contact, contact to transfer, and will be provided upon request.
- Is there a way to check on the status of the leads that are being managed by AP Connect?
- Yes, reports from dashboards give you status reports of every lead that AP Connect receives.
- Yes, reports from dashboards give you status reports of every lead that AP Connect receives.
- What are the best practices for Loan Officers and Realtor Partners that have had some success with AP Connect?
- Please see “AP Connect” best practices on the internal website (the Hub).
- Please see “AP Connect” best practices on the internal website (the Hub).
- What do I have to do to get started with AP Connect?
- Call, email, or text AP Connect to get started.