Roseville, CA — February 28, 2021 — American Pacific Mortgage (APM) recently conducted its semi-annual employee survey of both its home office employees and its branch managers across the country. A Net Promoter Score (NPS) is a method of measuring how willing employees are to recommend their workplace to others and is ultimately driven by employee satisfaction.
The response was overwhelmingly positive, and in fact, the scores received were the highest in the company’s history:
Home office NPS results—92 score
Branch manager NPS results—96 score
These scores affirmed several things that were unknowns when the company moved to a virtual workforce during 2020. First off, it solidifies that all employees are on the same page and that as a company, APM is doing the right things to stay connected. It also affirms that the culture of APM, which the company leadership has worked so hard to build, is thriving.
After such an unpredictable and remarkable 2020, this is the greatest reward of all. APM is grateful and thanks all of their employees who show up every day and work so hard. These scores are a true testament to the people behind the scenes who work every day to make each loan happen. Their commitment to APM and to Creating Experiences That MatterTM makes a difference in every area of the company.
About American Pacific Mortgage
American Pacific Mortgage (APM) was founded in 1996 and is a national retail mortgage lender best known for Creating Experiences That MatterTM for our people and our customers. Headquartered in Roseville, California, APM is ranked as a top mortgage lender in the U.S. and continues to win multiple awards annually including Top Mortgage Lender, CalHFA’s Lending Heroes, Top Veteran Originators, Most Loved Employer, Diversity Jobs Employer, and Top Places to Work. The company funds over $22 billion annually, is licensed in 49 states, employs more than 3,500 people, and has over 200 branches across the U.S., many of which operate under their own local DBA name. APM’s rallying cry is to be 100% focused on our originators and branch managers because when they look good, our customers reap the benefits. Their charitable entity, APMCares, is entirely funded and run by employees and supports a diverse array of organizations throughout the country with funds and volunteer hours, as well as assistance for employees who are struggling due to a medical, financial, or bereavement hardship.