American Pacific Mortgage’s Receives Top Mortgage Awards
Roseville, CA — February 28, 2021 — American Pacific Mortgage (APM) recently conducted its semi-annual employee survey of both its home office employees and its branch managers across the country. A Net Promoter Score (NPS) is a method of measuring how willing employees are to recommend their workplace to others and is ultimately driven by employee satisfaction.
The response was overwhelmingly positive, and in fact, the scores received were the highest in the company’s history:
Home office NPS results—92 score
Branch manager NPS results—96 score
These scores affirmed several things that were unknowns when the company moved to a virtual workforce during 2020. First off, it solidifies that all employees are on the same page and that as a company, APM is doing the right things to stay connected. It also affirms that the culture of APM, which the company leadership has worked so hard to build, is thriving.
After such an unpredictable and remarkable 2020, this is the greatest reward of all. APM is grateful and thanks all of their employees who show up every day and work so hard. These scores are a true testament to the people behind the scenes who work every day to make each loan happen. Their commitment to APM and to Creating Experiences That MatterTM makes a difference in every area of the company.
About American Pacific Mortgage
American Pacific Mortgage was founded in 1996 and is a national independently owned and operated retail mortgage lender known for Creating Experiences That Matter™ for our people and our customers. Based in Roseville, California, APM is a top-ranked mortgage lender in the U.S., winning multiple awards annually, including Top Mortgage Lender, Most Loved Employer, and Top Place to Work.
APM is 49% employee-owned through an employee stock ownership plan, a distinguishing difference that creates long-term savings for those who stay with the company. It is licensed in 49 states, employs more than 2,600 people, and has over 350 branches, many of which operate under their own DBA names. APM’s rallying cry is to be 100% focused on our originators and branch managers because our customers reap the benefits when they look good. APM’s charitable entity, APMCares, is entirely funded and run by employees and supports an array of organizations throughout the country with funds and volunteer hours, as well as assistance for employees struggling due to a medical, financial, or bereavement hardship. For more information about APM, visit www.APMortgage.com.
Press Contact:
Bridget Clark, Marketing Director
Phone: 916-960-1325 Email: bridget.clark@